Refund Policy

1. Completed First, Paid for Afterwards

Until the website is completed and you have accepted it, the Company charges no fee; if you decide not to continue before acceptance, you may simply notify us to stop, with nothing to pay and therefore nothing to refund.

2. Monthly Plan

• The monthly plan has no lock-in and can be stopped at any time: either party may terminate with thirty days’ notice, with no early-termination compensation payable.
• You may give notice at any time to stop further charges; monthly fees already incurred before termination (for periods already used) remain payable, and the fee for a billing period already charged is, in principle, not refunded, since the Service continued to be provided.
• If you have prepaid monthly fees not yet used, the Company will refund the unused portion pro rata by month.
• If the Service cannot be provided for a reason attributable to the Company, item 5 below applies.

3. Annual Plan

• The annual plan is paid in full for the whole year (twelve months) in one payment.
• The Company signs an individual service contract with every client, and refunds on termination partway through the year are handled under the terms of the service contract signed by both parties. Under the contract, on early termination you shall pay, as liquidated damages, the website build fee that was originally discounted under the contract, and prepaid monthly fees not yet used are refunded pro rata by month.
• Where the plan is terminated for a reason attributable to the client (such as a breach of the Terms of Service), it is handled as agreed in the contract, and the Company may decline to refund.
• In plain terms: ending an annual plan early means repaying the setup-fee discount; the monthly plan can be stopped at any time.

4. Contracts Already Signed

Contracts signed before this policy was revised are governed by their original terms.

5. Refunds for Reasons Attributable to the Company

If, through the Company’s fault, a service that has been charged for cannot be provided and this cannot be remedied within a reasonable period, the Company will refund in full the fees for the period in which the service was not provided.

6. Refund Method and Processing Time

Once a refund is confirmed to meet the conditions, the Company will refund through the original payment channel or by a method agreed by both parties. Refunds take about 7 to 14 business days to process; when the money actually arrives depends on the payment service or financial institution.

7. How to Apply

Please email our customer service address to request a refund, stating your order or contract number, contact details and the reason for the refund. The Company will reply with the outcome within 7 business days of receiving it.